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Online Gold Loan
At your service 24x7 anywhere in the world
Express Pay
Make payment through Express Pay
FAQ
Make payment through Paytm
and get flat Rs 50/- cashback*
FAQ

With our new online gold loan facility, you can avail gold loan 24x7, from anywhere in the world!

Manappuram Finance Limited introduces Online Gold Loan the first ever in India. With our new online Gold Loan facility, customers can avail a gold loan at anytime from anywhere in the world.


Online payments
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Express Pay

Payment through Paytm

Why register for Manappuram Finance Limited eServices?

Manappuram Finance Limited eServices bring almost our full range of services to the comfort of your own home or office. All services are available anytime, and accessible anywhere in the world with an internet enabled device.

You can, for instance, opt for an online gold loan (OGL) disbursement where a new gold loan is disbursed by immediate transfer to your bank account. Other services include payment of interest or principal to your gold loan accounts through DEBIT CARD/NET BANKING and generating a statement of your account. Online Gold Loan (OGL) customers can download the OGL pawn ticket.
Register now and be one step ahead.

Make online repayments

After you have registered for Manappuram Finance Limited eServices, you can remit interest and/or principal to your gold loan account by accessing the Manappuram customer portal using your registered User ID and password.


The system will display complete information about your Gold Loan accounts. Select the appropriate loan account and make repayments through your Debit Card or Net Banking account.

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Make payment through Express Pay
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Express pay is the facility that enables payment of principal or interest in a Gold loan without registration for eServices
Customer has to complete the following steps for making payments through Express Pay
  • a. Enter the 16 digit pledge number of the customer
  • b. Enter the mobile number and email ID (for getting confirmation of payment)
  • c. Select any of the following options:
    • a. Full settlement amount payment
    • b. Full interest amount payment
    • c. Part Interest/Principal Payment
  • d. After selection, customer can make payment
The customer can remit the settlement amount online through the following options:
  • a. Debit Card
  • b. Net Banking
  • c. Mrupee Wallet
Customer will have to bear his bank’s service charge, if any, for online payments. Presently, for payments through Net banking facility, the customer has to pay Rs. 13/- plus service tax, i.e. Rs.14.82, and this is irrespective of the transaction amount. If customers choose the Debit Card option, they have to pay 1 percent of the transaction amount above Rs.2000/- and 0.75 percent of the transaction amount below Rs.2000/- (plus service tax applicable).
0.95 % plus service tax on the value of the transactions done through Mrupee wallet.
No. Credit card is not allowed for online payments under OGL.
Yes, friends/relatives can make such payments. They need to enter their mobile number and email Id for getting confirmation for payment from MAFIL
Anyone who comes to our branch with a valid Proof of Address (POA) and Proof of Identity (POI) can become a Manappuram Customer.
The following are the documents eligible for POA & POI
Proof of Identity (POI)
  • Passport
  • PAN Card
  • Voter ID card
  • Driving license
  • Ration Card with photo
  • UIDAI card (Aadhaar)
  • Bank Pass Book issued by public sector banks having photograph of the customer

Proof of Address (POA)
  • Passport
  • Voter ID card
  • Driving license
  • Ration Card with photo
  • UIDAI card (Aadhaar)
  • Bank Pass Book issued by public sector banks having photograph of the customer
  • Telephone bill
  • Electricity bill
  • Water bill
  • Bank account / Credit card statement
  • Municipal / Local/ House tax bill / receipt
  • Authentic rent receipt / lease document
  • Letter from reputed employer, public authority
  • LPG connection receipt issued by a distributor of public sector oil companies (IOC, BPCL, HPL).
  • Registered letter cover with customer as addressee (but customer should not be the sender)
  • Cheque book leaf which contains the full address.
  • Pass Book issued by Post Office.
  • Proof of address issued by Post Office.
  • Motor vehicles registration book / certificate.
  • Insurance premium receipt.
  • Certificate of residence issued by Government / Local authorities.
These FAQ's are subjected to change(statutory and internally) as and when same becomes applicable
OGL, or Online Gold Loan, is a new product launched by Manappuram Finance Limited. With OGL, you can obtain a gold loan anytime, from any place. The loan amount is instantly credited to the your savings bank account registered with us. The loan is disbursed on the basis of the value of Gold already pledged at a branch.
When the OGL facility is used, an Online Gold Loan account is created in our books, and the loan amount is credited instantly to your saving bank account registered with us.
Through OGL only one loan can be disbursed at a time. However, the customer can take a new loan at any point of time after closing the old loan account. There are no restrictions on taking a new loan after closing the old loan. For example, a customer with an existing loan who desires to obtain a loan of higher amount within his overall eligibility, will be permitted the same. In this case, the system will close the existing loan account from the proceeds of the new loan of the higher amount and the difference will be credited to the customer’s bank account. In this way, each customer will have only one live loan account.
Yes, customer will get a document called OGL PAWN TICKET which displays complete information about loan amount, rate of interest, duration of loan, due date and other terms and conditions along with photographs of the customer and gold ornaments. This document is generated at the time of confirmation of transaction through mail. Besides, the customer can, at any point of time, download this document through the customer eService portal.
The OGL pawn ticket is a legal document which contains all the terms and conditions of the loan. The same is considered to be digitally signed by the customer who has keyed in the One-time Password (OTP) sent to the registered mobile number. The OTP is generated at the time of confirmation of OGL transaction after the customer has logged in through the customer`s User ID and Password. The OGL pawn ticket also records the date and time of the transaction, and the IP number of the system through which the customer has transacted.
This document is required for releasing the Gold from the branch after settlement of all dues.
There is no limit. The customer can avail Gold loan based on the gold deposited at his branch. He can choose a Gold loan scheme available at the branch where the Gold is deposited. Each loan scheme will have its own limits, rate of interest rate, period of the loan etc. In other words, the Loan limit will depend on the scheme selected by the customer when availing the OGL. However, there is a company wide exposure limit for loans to individuals based on the loan policy approved by the Board of the company.
OGL is disbursed 24X7 using the Immediate Payment Service (IMPS) introduced by National Payment Corporation of India (NPCI). Manappuram provides this service through tie-up with leading Banks.
The customer needs to produce the following documents for registering his bank account:
  • a. Copy of cancelled cheque
  • b. Copy of bank pass book (along with original for verification purpose)
A customer can change or modify his bank account details by submitting an application at the branch with the documents mentioned at (13) above.
No, the loan will be disbursed without any fresh documentation. However, for registration in OGL, one-time signature on a document of terms and conditions of the OGL is required.
Gold loan transaction in OGL product will be authenticated by the customer by entering OTP (One-time Password) sent to the customer’s registered mobile number. The OTP is generated at the time of initiation of transaction through OGL module. The customer logs in to OGL module using his User ID and Password.
No, existing customers have to complete the process for accessing the OGL module within the Customer Online Portal
  • a. One-time registration (Life time agreement) has to be done by the Customer
  • b. Post registration,Customer will deposit the gold at the branch.
No, the customer need not deposit additional gold for availing OGL; instead, he can settle the existing live account and take a new loan under OGL. For this purpose, the customer can also use the re-pledge facility.
No limits. The only requirement is that the customer should settle the existing account at the branch or through the online channel before taking a new loan through OGL.
Through the Customer Online Portal, eligible customers can opt for online gold loan (OGL) disbursement, i.e. avail a fresh gold loan where the loan amount is immediately transferred to his bank account.
The other services on offer are:
  • a. Make payments to gold loan account(s) through DEBIT CARD/NET BANKING
  • b. View statement of account of gold loan
  • c. Download the OGL Pawn Ticket
  • d. Download OGL One-time Registration form
All existing customers get access to Customer eService portal by entering their user ID and Password.
Customer can use any of the following three—mobile number, email ID or Customer ID—as his User ID. A password is generated through the customer portal by entering the following details:
  • a. Customer ID
  • b. Mobile Number (as given to the branch at the time of creation of customer record)
  • c. Email ID
Customer ID is a system generated unique identification number issued to customers at the branch when they avail a gold loan for the first time. The Customer ID is recorded on the pawn ticket issued to customers by the branch at the time of availing the Gold Loan.
The customer can retrieve (or change) his password anytime through the “Forgot Password” option within the Customer Online Portal.
Customer can settle the gold loan by accessing the Manappuram customer portal through his User ID and password. After entering User ID and password, the system will give complete information about the Gold Loan accounts. By selecting the appropriate loan account, the customer can remit the settlement amount through the following options:
  • a. Debit Card
  • b. Net Banking
  • c. Mrupee Wallet
Customer will have to bear his bank’s service charge, if any, for online payments. Presently, for payments through Net banking facility, the customer has to pay Rs. 13/- plus service tax, i.e. Rs.14.82, and this is irrespective of the transaction amount. If customers choose the Debit Card option, they have to pay 1 percent of the transaction amount above Rs.2000/- and 0.75 percent of the transaction amount below Rs.2000/- (plus service tax applicable).
No. Credit card is not allowed for online payments under OGL.
  • a. It is a formality to be completed merely once in the life time of the customer.
  • b. When exercising this option, the customer’s KYC, Bank Details and mobile Number are verified again.
  • c. We also take an agreement from the customer in the way banks take their customer’s signature for availing net banking facility.
At the time of OGL One-time Registration, IT system sends out a One-time Password to the mobile number furnished by the customer. This One-time Password has to be entered into the system to complete the process of registration. Accordingly, a valid mobile number is necessary for One-time Registration.
Customer can change or modify his mobile Number by submitting an application to the branch.
For Online Gold loan, Customer authentication is done through One-time Password generated by the IT system at the time of confirmation of Gold loan transaction. If, at the time of registration, mobile number furnished is that of friend/ relative, the OGL One-time Password will be sent to that mobile number only.
  • a. Visit any Manappuram Gold Loan branch
  • b. Become a Manappuram Customer
  • c. One-time registration (Life time agreement to be executed by the Customer).
  • d. Post registration, the customer has to avail a normal (i.e. offline mode) gold loan once.
Anyone who comes to our branch with a valid Proof of Address (POA) and Proof of Identity (POI) can become a Manappuram Customer.
The following are the documents eligible for POA & POI
Proof of Identity (POI)
  • Passport
  • PAN Card
  • Voter ID card
  • Driving license
  • Ration Card with photo
  • UIDAI card (Aadhaar)
  • Bank Pass Book issued by public sector banks having photograph of the customer

Proof of Address (POA)
  • Passport
  • Voter ID card
  • Driving license
  • Ration Card with photo
  • UIDAI card (Aadhaar)
  • Bank Pass Book issued by public sector banks having photograph of the customer
  • Telephone bill
  • Electricity bill
  • Water bill
  • Bank account / Credit card statement
  • Municipal / Local/ House tax bill / receipt
  • Authentic rent receipt / lease document
  • Letter from reputed employer, public authority
  • LPG connection receipt issued by a distributor of public sector oil companies (IOC, BPCL, HPL).
  • Registered letter cover with customer as addressee (but customer should not be the sender)
  • Cheque book leaf which contains the full address.
  • Pass Book issued by Post Office.
  • Proof of address issued by Post Office.
  • Motor vehicles registration book / certificate.
  • Insurance premium receipt.
  • Certificate of residence issued by Government / Local authorities.
Yes, OGL customer will get OGL related services through branches also.
  • a. Customer has to pay the settlement amount either online or at the branch.
  • b. Thereafter, customer has to produce the latest OGL Pawn Ticket at the branch.
  • c. On getting back the gold, customer has to acknowledge the receipt.
Yes, customers can compute the interest for a given period on particular schemes through Interest calculation Tool available within the OGL module.
Yes, Customer is given all information about terms and conditions relating to the various schemes offered as part of OGL.
Registered Bank details of customer will be displayed to the Customer at the start as well as end of OGL process.
These FAQ's are subjected to change(statutory and internally) as and when same becomes applicable
It refers to the facility for payment of Gold loans without registration for E Services using the mobile wallet service offered by Paytm.
Customer has to follow the below steps for making payments through Paytm service:
  • a. Click the Payment Through Paytm link
  • b. Enter the 16 digit pledge number of the customer
  • c. Log in to Paytm
  • d. Select any of the following options:
    • a. Full settlement amount payment
    • b. Full interest amount payment
    • c. Part Interest/Principal Payment
  • e. After selection, customer can make payments through the options available as displayed by the system
The customer can remit amount through the following other options:
  • a. Debit Card
  • b. Net Banking
Customer will have to bear his Paytm’s service charge, if any, for online payments. Presently it is 1.5% of amount plus service tax or Rs.200 plus service tax whichever is less.
No. Paytm Wallet is not allowed for online payments under OGL.
Yes, friends /relatives having Paytm account can make payments on behalf of the a customer.
These FAQ's are subjected to change(statutory and internally) as and when same becomes applicable
z
Through the Customer Online Portal, eligible customers can opt for online gold loan (OGL) disbursement, i.e. avail a fresh gold loan where the loan amount is instantaneously transferred to his bank account.
The other services we offer are:
  • a. Make payments to gold loan account(s) through DEBIT CARD/NET BANKING
  • b. View statement of account of gold loan
  • c. Download the OGL Pawn Ticket
  • d. Down load OGL One-time Registration form
All existing customers get access to Customer eService portal by entering their user ID and Password.
Customer can use any of the following three—mobile number, email ID or Customer ID—as his User ID. A password is generated through the customer portal by entering the following details:
  • a. Customer ID
  • b. Mobile Number (as given to the branch at the time of creation of customer record)
  • c. Email ID
Customer ID is a system generated unique identification number issued to customers at the branch when they avail a gold loan for the first time. The Customer ID is recorded on the pawn ticket issued to customers by the branch at the time of availing the Gold Loan.
The customer can retrieve (or change) his password anytime through the “Forgot Password” option within the Customer Online Portal.
Customer can settle the gold loan by accessing the Manappuram customer portal through his User ID and password. After entering User ID and password, the system will give complete information about the Gold Loan accounts. By selecting the appropriate loan account, the customer can remit the settlement amount through the following options:
  • a. Debit Card
  • b. Net Banking
  • c. Mrupee Wallet
Customer will have to bear his bank’s service charge, if any, for online payments. Presently, for payments through Net banking facility, the customer has to pay Rs. 13/- plus service tax, i.e. Rs.14.82, and this is irrespective of the transaction amount. If customers choose the Debit Card option, they have to pay 1 percent of the transaction amount plus service tax.
0.95 % plus service tax on the value of the transactions done through Mrupee wallet.
No, as of now, Credit Cards are not allowed for online payments under OGL.
Anyone who comes to our branch with a valid Proof of Address (POA) and Proof of Identity (POI) can become a Manappuram Customer.
The following documents are eligible for POA & POI
Proof of Identity (POI)
  • Passport
  • PAN Card
  • Voter ID card
  • Driving license
  • Ration Card with photo
  • UIDAI card (Aadhaar)
  • Bank Pass Book issued by public sector banks having photograph of the customer

Proof of Address (POA)
  • Passport
  • Voter ID card
  • Driving license
  • Ration Card with photo
  • UIDAI card (Aadhaar)
  • Bank Pass Book issued by public sector banks having photograph of the customer
  • Telephone bill
  • Electricity bill
  • Water bill
  • Bank account / Credit card statement
  • Municipal / Local/ House tax bill / receipt
  • Authentic rent receipt / lease document
  • Letter from reputed employer, public authority
  • LPG connection receipt issued by a distributor of public sector oil companies (IOC, BPCL, HPL).
  • Registered letter cover with customer as addressee (but customer should not be the sender)
  • Cheque book leaf which contains the full address.
  • Pass Book issued by Post Office.
  • Proof of address issued by Post Office.
  • Motor vehicles registration book / certificate.
  • Insurance premium receipt.
  • Certificate of residence issued by Government / Local authorities.
These FAQ's are subjected to change(statutory and internally) as and when same becomes applicable

question_answer Help Line

Toll free - 1800-420-22-33
8.30am to 8.30pm on all working days
Email - ogl@manappuram.com